The Why of Disney Brand Loyalty

The Why of Disney Brand Loyalty

Why does Disney focus on creating powerful and lasting emotional connections?

Here’s how easy the answer is; if you could only pick one of these two, which would you pick?

  1. Consistently exceeding customer expectations at every touchpoint.
  2. Focusing on meeting customer expectations and occasionally exceeding expectations.

Sometimes, the answer is that obvious.

By jeff

Orlando based motivational speaker.